NAVAPRITHIVI FOUNDATION (NPF) is committed to maintaining transparency, accountability and responsible management of all donations received for charitable and community-development activities.
## 1. General Policy
Donations made to NAVAPRITHIVI FOUNDATION are voluntary contributions towards the Foundation's charitable activities and programmes.
Once a donation has been successfully processed, it is **generally non-refundable**.
Donors are therefore requested to carefully verify the donation amount and payment details before completing a transaction.
## 2. When a Refund May Be Considered
NPF may consider a refund in the following genuine circumstances:
* **Duplicate payment:** The same donation has been successfully charged more than once because of a technical or payment-processing error.
* **Incorrect amount:** A donor accidentally enters an incorrect amount due to a genuine technical or typing error.
* **Unauthorised transaction:** A transaction was made without the donor's authorisation, subject to appropriate verification.
* **Payment deducted but donation not successfully recorded:** The donor's account was debited, but the donation was not successfully credited/recorded by NPF.
* **Other exceptional circumstances:** NPF may consider a refund where required by applicable law, banking/payment regulations, or other exceptional circumstances.
## 3. Refund Request Period
A refund request should normally be submitted within **7 days from the date of the transaction**.
The request should include:
* Donor's name
* Contact number/email
* Donation date
* Donation amount
* Transaction/Payment ID or UTR number
* Reason for requesting the refund
* Proof of transaction, where applicable
## 4. Refund Process
All refund requests will be reviewed by NPF.
If a refund is approved, it will normally be processed through the **original payment method** used for the donation.
The time taken for the refund to appear in the donor's bank account may depend on the bank, payment gateway or financial institution.
## 5. Donations Already Utilised
NPF may decline a refund request where the donated amount has already been committed or utilised for a charitable programme, emergency assistance, community activity, beneficiary support or other approved purpose, except where a refund is required by law or where the transaction was erroneous.
## 6. 80G / Tax-Related Donations
Where an eligible donation has been reported for tax purposes or an applicable tax-exemption certificate/receipt has been issued, any approved refund will require the relevant donation record or receipt to be appropriately cancelled or corrected.
Donors should not claim a tax benefit for a donation that has subsequently been refunded.
The Income Tax Department requires specific records and reporting for eligible donations under Section 80G.
## 7. Recurring Donations
For recurring donations, donors may request cancellation of future payments.
Cancellation of future instalments does not automatically make previously completed donations refundable, except where the transaction falls within the refund circumstances described above.
## 8. NPF's Decision
Each refund request will be reviewed fairly and transparently. NPF reserves the right to request additional information or supporting documents before approving a refund.
The decision regarding a refund will be communicated to the donor through the contact details provided with the donation.
## 9. Contact
**NAVAPRITHIVI FOUNDATION (NPF)**
Hailakandi, Assam, India